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    Source:
    Digital advertising group Aleph launches payment unit
    Brands must balance digital innovation and trust to serve Africa's consumers - study
    Brands must balance digital innovation and trust to serve Africa's consumers - study

    17 Apr 2023

    Jacques Celliers, CEO of FNB. Source: Supplied
    FNB eBucks recognised as loyalty champion in global awards

    20 Jun 2022

    #BizTrends2019: "Bang bang, feel the pain" if you don't know what customers want
    #BizTrends2019: "Bang bang, feel the pain" if you don't know what customers want

      21 Jan 2019

    Advertising is dead. Long live value-tising
    Advertising is dead. Long live value-tising

      16 Jan 2019

    Godfrey Parkin, CEO of Britefire and of Angaza.
    #BizTrends2019: Brand building must become more about customer experience

      14 Jan 2019

    #BizTrends2019: Business excellence in Africa relies on customer centricity
    #BizTrends2019: Business excellence in Africa relies on customer centricity

      9 Jan 2019

    Take care when hitching customers' emotions to your brandwagon
    Take care when hitching customers' emotions to your brandwagon

      21 Dec 2018

    All the 2018 AfricaCom Awards winners
    All the 2018 AfricaCom Awards winners

    15 Nov 2018

    #AfricaCom2018: How to leapfrog when improving customer experience
    #AfricaCom2018: How to leapfrog when improving customer experience

      14 Nov 2018

    Customer expectations outpace brand experiences
    Customer expectations outpace brand experiences

      12 Nov 2018

    AfricaCom Awards 2018 finalists
    AfricaCom Awards 2018 finalists

    1 Nov 2018

    AI Summit launches at AfricaCom 2018
    AI Summit launches at AfricaCom 2018

    10 Oct 2018

    Hans Zachar, managing director: technology strategy, Accenture Africa.
    How African enterprises chart growth in the digital age

      9 Oct 2018

    AfricaCom 2018 takes place in Cape Town, 13-15 November 2018.
    Celebrating Africa's digital heroes in 2018

    14 Sep 2018

    data/ © dolgachov via
    African research dominated by mobile, social media

      6 Sep 2018

    OnePlace appoints EMEA head of sales
    OnePlace appoints EMEA head of sales

    3 Sep 2018

    Kenyan data collection startup Bamba acquired by UK firm
    Kenyan data collection startup Bamba acquired by UK firm

      30 Aug 2018

    Suffer a data breach and lose up to one third of your customers
    Suffer a data breach and lose up to one third of your customers

    30 Aug 2018

    CEM Africa kicks off this week!
    CEM Africa kicks off this week!

    27 Jul 2018

    5 expectations of the African millennial consumer
    5 expectations of the African millennial consumer

    19 Jul 2018

    Never Ncube is the newly appointed Chief Executive Officer of Dandemutande.
    Seizing opportunities in Zimbabwe's new era

      19 Jul 2018

    The crucial role of client service excellence in agencies
    The crucial role of client service excellence in agencies

      9 Jul 2018

    Implement GDPR or organisations risk losing business
    Implement GDPR or organisations risk losing business

    21 Jun 2018

    Investing in your customers yields returns
    Investing in your customers yields returns

    14 Jun 2018

    Chasing the dream of the single view of the customer
    Chasing the dream of the single view of the customer

      14 Jun 2018

    Creating better customer experience in Africa
    Creating better customer experience in Africa

      11 Jun 2018

    How AI is being used in customer support in Africa
    How AI is being used in customer support in Africa

    5 Jun 2018

    Top 3 takeouts from Zuckerberg's fireside chat at Viva Tech
    Top 3 takeouts from Zuckerberg's fireside chat at Viva Tech

    29 May 2018

    GDPR: ground zero for a more trusted, secure internet
    GDPR: ground zero for a more trusted, secure internet

      28 May 2018

    How African businesses can comply with new EU data laws
    How African businesses can comply with new EU data laws

      9 May 2018

    Chief marketers believe their jobs are at risk if customer experience strategies fail
    Chief marketers believe their jobs are at risk if customer experience strategies fail

    2 May 2018

    Empathy - a two-way street in customer service
    Empathy - a two-way street in customer service

      18 Apr 2018

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    #BizTrends2019: "Bang bang, feel the pain" if you don't know what customers want
    #BizTrends2019: "Bang bang, feel the pain" if you don't know what customers want

     21 Jan 2019

    Advertising is dead. Long live value-tising
    Advertising is dead. Long live value-tising

     16 Jan 2019

    Godfrey Parkin, CEO of Britefire and of Angaza.
    #BizTrends2019: Brand building must become more about customer experience

     14 Jan 2019

    #BizTrends2019: Business excellence in Africa relies on customer centricity
    #BizTrends2019: Business excellence in Africa relies on customer centricity

     9 Jan 2019

    Take care when hitching customers' emotions to your brandwagon
    Take care when hitching customers' emotions to your brandwagon

     21 Dec 2018

    All the 2018 AfricaCom Awards winners
    All the 2018 AfricaCom Awards winners

    15 Nov 2018

    #AfricaCom2018: How to leapfrog when improving customer experience
    #AfricaCom2018: How to leapfrog when improving customer experience

     14 Nov 2018

    Customer expectations outpace brand experiences
    Customer expectations outpace brand experiences

     12 Nov 2018

    AfricaCom Awards 2018 finalists
    AfricaCom Awards 2018 finalists

    1 Nov 2018

    AI Summit launches at AfricaCom 2018
    AI Summit launches at AfricaCom 2018

    10 Oct 2018

    Hans Zachar, managing director: technology strategy, Accenture Africa.
    How African enterprises chart growth in the digital age

     9 Oct 2018

    AfricaCom 2018 takes place in Cape Town, 13-15 November 2018.
    Celebrating Africa's digital heroes in 2018

    14 Sep 2018

    data/ © dolgachov via
    African research dominated by mobile, social media

     6 Sep 2018

    OnePlace appoints EMEA head of sales
    OnePlace appoints EMEA head of sales

    3 Sep 2018

    Kenyan data collection startup Bamba acquired by UK firm
    Kenyan data collection startup Bamba acquired by UK firm

     30 Aug 2018

    Suffer a data breach and lose up to one third of your customers
    Suffer a data breach and lose up to one third of your customers

    30 Aug 2018

    CEM Africa kicks off this week!
    CEM Africa kicks off this week!

    27 Jul 2018

    5 expectations of the African millennial consumer
    5 expectations of the African millennial consumer

    19 Jul 2018

    Never Ncube is the newly appointed Chief Executive Officer of Dandemutande.
    Seizing opportunities in Zimbabwe's new era

     19 Jul 2018

    The crucial role of client service excellence in agencies
    The crucial role of client service excellence in agencies

     9 Jul 2018

    Implement GDPR or organisations risk losing business
    Implement GDPR or organisations risk losing business

    21 Jun 2018

    Investing in your customers yields returns
    Investing in your customers yields returns

    14 Jun 2018

    Chasing the dream of the single view of the customer
    Chasing the dream of the single view of the customer

     14 Jun 2018

    Creating better customer experience in Africa
    Creating better customer experience in Africa

     11 Jun 2018

    How AI is being used in customer support in Africa
    How AI is being used in customer support in Africa

    5 Jun 2018

    Top 3 takeouts from Zuckerberg's fireside chat at Viva Tech
    Top 3 takeouts from Zuckerberg's fireside chat at Viva Tech

    29 May 2018

    GDPR: ground zero for a more trusted, secure internet
    GDPR: ground zero for a more trusted, secure internet

     28 May 2018

    How African businesses can comply with new EU data laws
    How African businesses can comply with new EU data laws

     9 May 2018

    Chief marketers believe their jobs are at risk if customer experience strategies fail
    Chief marketers believe their jobs are at risk if customer experience strategies fail

    2 May 2018

    Empathy - a two-way street in customer service
    Empathy - a two-way street in customer service

     18 Apr 2018

    The role of mobile in building brand loyalty
    The role of mobile in building brand loyalty

     16 Apr 2018

    #ECMA18: Cracking e-commerce conversion
    #ECMA18: Cracking e-commerce conversion

     16 Mar 2018

    Consumer engagement today is shaped by technology
    Consumer engagement today is shaped by technology

     15 Mar 2018

    Why it's time to reevaluate your customer communication, starting with email
    Why it's time to reevaluate your customer communication, starting with email

     13 Feb 2018

    Charles Murito, country manager of Google Kenya |
    Google Kenya's Charles Murito on digital advertising and the age of assistance

     7 Feb 2018

    Brand consistency: Taking marketing to a higher level
    Brand consistency: Taking marketing to a higher level

     6 Feb 2018

    Image supplied.
    Trends 2018: Omnichannel is the new normal

     25 Jan 2018

    Image credit: bruce mars via
    Top ten global consumer trends

    23 Jan 2018

    Leigh Andrews, editor-in-chief of marketing and media at Bizcommunity.
    #BizTrends2018: Rewind from attention spam back to attention span

     8 Jan 2018

    Mike Oelschig, head of advisory at Cerebra.
    #BizTrends2018: The (eventual) rise of the social command centre in South Africa

     8 Jan 2018

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